Digital South respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Digital South collects, uses, stores, and protects personal information when you visit our website, contact us, request a quotation, purchase our services, or otherwise interact with us.

Digital South operates in South Africa and aims to handle personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website
• Submit a contact or enquiry form
• Request a quote
• Purchase our services
• Become a client
• Subscribe to communications
• Communicate with us by email, phone, or other communication channels

The information we may collect can include:

• Name and surname
• Business name
• Email address
• Phone number
• Business address
• Website address
• Information about your business
• Service requirements
• Billing and payment information
• Information provided in forms or messages
• Account or login information required to provide certain services

We only aim to collect information that is reasonably necessary for the purpose for which it is collected.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website
• General website usage information

This information may be collected through website analytics tools and similar technologies.

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries
• Provide quotations
• Provide requested services
• Communicate with clients
• Process payments
• Manage client accounts
• Provide website hosting and technical services
• Provide website design and development services
• Provide SEO services
• Provide social media marketing and content creation services
• Provide customer support
• Improve our website and services
• Maintain business records
• Prevent fraud, misuse, or security threats
• Comply with legal and regulatory obligations

We will not use personal information for purposes that are incompatible with the purpose for which it was originally collected unless permitted or required by law.

4. Communication and Marketing

Where permitted by law, Digital South may contact you regarding services, updates, offers, or other information that may be relevant to you.

You may request to stop receiving marketing communications at any time.

You can do this by contacting us or using an unsubscribe option where one is provided.

5. Cookies

Our website may use cookies and similar technologies.

Cookies are small text files stored on your device that help websites function and collect information about website usage.

Cookies may be used to:

• Improve website functionality
• Remember preferences
• Understand website traffic
• Analyse website performance
• Improve user experience

You may be able to control or disable cookies through your browser settings.

Disabling certain cookies may affect the functionality of parts of the website.

6. Analytics and Third-Party Services

Digital South may use third-party services to help operate, analyse, secure, or improve our website and services.

These services may include:

• Website analytics tools
• Website hosting providers
• Email service providers
• Payment providers
• Domain registrars
• Website plugins and software providers
• Social media platforms
• Other technology service providers

These third-party providers may process information according to their own privacy policies and terms.

Where appropriate, we take reasonable steps to use reputable service providers and protect personal information.

7. Sharing Personal Information

Digital South does not sell your personal information.

We may share personal information where reasonably necessary with:

• Hosting providers
• Technology and software providers
• Payment processors
• Email service providers
• Professional service providers
• Service providers assisting us with business operations
• Government authorities or law enforcement where legally required

We only aim to share information where there is a legitimate business, contractual, legal, or operational reason to do so.

8. Client Information and Service Delivery

When you become a client, we may need to process personal information to provide the services you have requested.

For example, depending on the service, we may require:

• Business information
• Website access details
• Hosting information
• Domain information
• Email information
• Social media account access
• Branding information
• Content and media

Clients should only provide access information through secure methods where possible.

Digital South will not intentionally request unnecessary personal information.

9. Security of Personal Information

Digital South takes reasonable technical and organisational measures to protect personal information from:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

However, no method of storing or transmitting information over the internet is completely secure.

Therefore, we cannot guarantee absolute security of information transmitted online.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Information may be retained where necessary to:

• Provide ongoing services
• Maintain business records
• Meet legal obligations
• Resolve disputes
• Enforce agreements
• Protect our legitimate business interests

When information is no longer reasonably required, we may delete or securely dispose of it.

11. Your Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information where legally permitted
• Object to certain processing of your personal information
• Withdraw consent where processing is based on consent
• Request information about how your personal information is processed

Requests should be submitted using the contact details provided below.

We may need to verify your identity before processing certain requests.

12. POPIA

Digital South aims to process personal information responsibly and in accordance with applicable requirements of the Protection of Personal Information Act 4 of 2013.

Personal information will generally be processed where there is a lawful basis to do so, including where:

• You have provided consent
• Processing is necessary to provide a requested service
• Processing is necessary to fulfil a contractual obligation
• Processing is required by law
• Processing is necessary to protect legitimate business interests

For more information about privacy and personal information protection, please refer to our POPIA-related information or contact us directly.

13. Children’s Privacy

Our website and services are not intentionally directed at children.

We do not knowingly collect personal information from children without appropriate consent or legal authority.

If you believe that a child has provided personal information to us, please contact us.

14. External Links

Our website may contain links to external websites or third-party services.

Digital South is not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing the privacy policies of any external websites you visit.

15. Changes to This Privacy Policy

Digital South may update this Privacy Policy from time to time.

Changes will be published on this page, and the “Last Updated” date will be updated where appropriate.

You should review this page periodically to stay informed about how personal information is handled.

16. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us.

Business Name: Digital South
Email: [Insert Business Email]
Website: [Insert Website Address]
Location: South Africa

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.